Pointline Investigation Services
Insurance | Corporate & Private Investigations
Pointline Investigation Services is a fully licensed and professionally registered private investigation firm established in 2023 under the Business Names Registration Act (Cap. 499, Section 14) of the Laws of Kenya. We are accredited by the Insurance Regulatory Authority (IRA) of Kenya, authorizing us to conduct insurance claims investigations in compliance with statutory and industry regulations.
We provide professional, ethical, and client-focused investigation services to insurance companies, law firms, corporate entities, and private clients across Kenya and select East African regions. Our work is guided by accuracy, confidentiality, integrity, and strict adherence to Kenyan legal standards and the Data Protection Act.
Who We Are
We are a team of experienced investigators with strong backgrounds in insurance investigations, corporate inquiries, tracing, fraud detection, and court process service. Led by our Principal Officer, Mulwa John, who brings nearly a decade of investigative experience, our firm combines professional expertise with modern investigative techniques to deliver reliable and defensible results.
Our operational structure ensures that every assignment is handled with precision, supervision, and quality control. From field investigations to final reporting, we maintain high professional standards designed to protect client interests and support informed decision-making.
What We Do
Pointline Investigation Services specializes in:
Insurance claims investigations
Motor accident, injury, and theft investigations
Third-party recovery investigations and asset tracing
Background checks and due diligence
Fraud detection and investigations
Court process service and legally compliant documentation
Our reports are thorough, objective, and structured to meet court-admissible and defensible standards where required.
Our Commitment to Compliance & Confidentiality
As an IRA-licensed insurance investigation firm, we operate in full compliance with regulatory and statutory requirements. We strictly adhere to:
The Insurance Regulatory Authority guidelines
The Data Protection Act of Kenya
Professional ethical standards
Confidential handling of sensitive information
We maintain absolute discretion in all assignments, ensuring that client information and investigative findings remain secure at every stage.
Why Choose Pointline Investigation Services?
IRA-licensed insurance investigation specialists
Experienced investigators with insurance and corporate expertise
Court-defensible investigative reporting
Nationwide operational capability across Kenya
Strict confidentiality and data protection compliance
Transparent engagement and clear communication
Professional, ethical, and client-centric service
We combine investigative discipline with strategic thinking to deliver timely and actionable results.
Our Vision
To become a leading private investigation firm renowned for excellence, integrity, and professionalism.
Our Mission
To deliver comprehensive, accurate, and timely investigative solutions that exceed client expectations while upholding the highest ethical and regulatory standards.
Serving Kenya & Beyond
Headquartered in Kenol, Murang’a County, Pointline Investigation Services operates nationwide across Kenya with extended capability within East Africa.
We are proud to serve insurance companies, law firms, corporate organizations, and private clients seeking reliable investigative support.
Let’s Work Together
If you require professional, discreet, and legally compliant investigation services, our team is ready to assist.
📞 0703 170094 / 0753 170094
📧 info@pointline.co.ke
🌐 www.pointline.co.ke
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